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¹Our provider services lines are operational 8:00am – 4:00pm daily Eastern Time. The Provider Contact Center is closed Monday and Wednesday morning from 8:00am - 9:00am Eastern Time the first four Mondays and Wednesdays of the month for training. During these periods of time, the IVR is available to provide Medicare information. (NJ only)

²Our Interactive Voice Response (IVR) system enables you to receive information without representative intervention.  The IVR provides quick and accurate responses to routine inquiries.  It is available Monday through Friday, 6:00am - 6:00pm, and on Saturdays from 6:00am - 2:30pm.

³Our Telephone Reopenings program provides an opportunity to have your Medicare claims reviewed over the telephone.  This is a faster and more efficient process for you, rather than submitting your request in writing.  This service is available 9:00am – 4:15pm M-T, and 9:00am – 4:00pm Friday.

⁴TTY stands for text telephone.  It is also referred to as a TDD or telecommunication device for the deaf.  A TTY is a special device that allows individuals to type messages back and forth to one another instead of talking and listening.  A TTY is required at both ends of the conversation in order to communicate.

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